Question 1

How long will it take you to answer my email?

Accepted Answer

We try to respond to any emails we have been sent within 1-3 business working days. Due to the large volume of emails we receive on a daily basis, a response may sometimes take a little longer to come back to you but we do answer any emails we receive as soon as possible. Please be rest assured that we read every single email we receive.

Question 2

Are Cannabis Seeds Legal & What Countries Do You Ship To?

Accepted Answer

Germination of cannabis seeds is illegal in most countries including the USA and therefore orders are made at the customers risk. These seeds are sold by motherseeds.es as collectible adult souvenirs to help preserve the cannabis genetics for future generations.

We can deliver seeds to the following Countries;

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Malta, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia ,Spain, Sweden USA & United Kingdom

Question 3

How do I know that you are a legitimate business?

Accepted Answer

Our business was established in 2017, we have formed a fantastic relationship with our customers and suppliers. We display our full address and contact details and you are welcome to email our Customer Service team with any questions you may have.

Question 4

Why haven't I received my order confirmation/dispatch emails?

Accepted Answer

Whenever you place an order with Mother Seeds a confirmation email is sent to you with details of the order you have made. As soon as your order is processed and dispatched, a second confirmation email is sent to you indicating that your order is on its way to you. If you have not received these emails, it is possible they may have been caught in your spam mail folder. It is advisable to look through your spam and see if your confirmation emails have appeared there.

Question 5

What is my 'Shopping Cart' and how do I use it?

Accepted Answer

Think of your shopping cart as an online version of a real shopping cart that you would use whenever you go to the store to buy groceries. Just like a real shopping cart, you can add items, remove them and change the quantity of each item if you want more than one. To add an item to your shopping cart simply click on 'Add To Cart' and you will be taken immediately to your cart. Here you can make adjustments to any products you may have chosen, and can remove any that you added by mistake. You can then either checkout or continue shopping. If you want to access your shopping cart without adding a product, simply click on the 'View Cart' button available in the 'Shopping Cart' box.

Question 6

How do I know if you have received my order?

Accepted Answer

As soon as you place your order you will receive an order confirmation email at the email address you specified. This email will contain a summary of the products you ordered, the total cost and includes an order number which you can quote if you have any queries regarding the status of your order. You will receive a further email as soon as your order has been dispatched, indicating the order is now on its way to you. The order confirmation is not the actual invoice, only the confirmation of the receipt of the order.

Question 7

How long will it take to process my order?

Accepted Answer

The length of time an order takes to be processed is dependant on how your details pass through our system. Whenever a customer places a Credit/Debit card the information is rigorously checked to ensure maximum security and prevent potential fraud. Your bank will may require security checks to validate your purchase. If all of the details are correctly matched and verified, your order will be processed as soon as possible. If there are any issues, a member of staff may be required to look into the situation and may contact you to verify some details. If you have placed an order with us and are paying by Postal Order, Money Order or Bank Transfer, your order can only be processed when we receive payment. Money and Postal Orders will be cashed as soon as possible and the order will be sent the same day as we receive payment in this way. Please be sure to include your order number with your payment so that we can locate your order and have it ready for dispatch. Bank Transfers will be located based on the information you send us and we will then process your order and dispatch your package as soon as possible.

Question 8

Can I track my package?

Accepted Answer

Yes, you can track your package. The tracking number will be sent in a confirmation email as soon as your order is dispatched and on its way to you.
If, for some reason, you did not receive a confirmation email when your order is dispatched but would still like to track your parcel, simply email us with your order number and a member of staff will supply you with the tracking number.

FAQ'S

Free Shipping
Discreet traceable shipping

Guaranteed Fresh Seeds
All our seeds are no more than 6 months old

24/7 Support
Do not hesitate to get in touch!

JOIN OUR COMMUNITY

FAQ'S

Free Shipping Discreet traceable shipping

Guaranteed Fresh Seeds All our seeds are no more than 6 months old

24/7 Support Do not hesitate to get in touch!

JOIN OUR COMMUNITY

Free Shipping
Discreet traceable shipping

Guaranteed Fresh Seeds
All our seeds are no more than 6 months old

24/7 Support
Do not hesitate to get in touch!